Refund policy
Return & Refund Policy
We want you to love your VITHEMOR. If you don’t, you can return it.
30-Day Returns
You can return your watch within 30 days of delivery for a full refund of the price you paid. No reason needed.
To be accepted, the watch must be:
- unworn, with protective films still on the case and caseback;
- not adjusted (bracelet links not removed), or returned with all removed links;
- in its original VITHEMOR box, with the numbered edition card and all accessories.
You may try the watch on, as you would in a shop. If it shows signs of wear beyond that, we may reduce the refund to reflect the loss in value.
How to Return
- Email info@vithemor.com with your order number and the words “Return Request”.
- We’ll reply within 24 hours with the return address and instructions.
- Pack the watch securely and send it with a tracked, insured service. The watch is your responsibility until it reaches us.
Return Shipping
[Return shipping is paid by the customer, unless the watch is faulty or we sent the wrong item.]
Refunds
We inspect every returned watch within 3 business days of receiving it. Approved refunds are sent to your original payment method within 14 days of receiving the watch. Your bank may take a few extra days to show it.
Faulty or Damaged on Arrival
If your watch arrives damaged, faulty or incorrect, contact us as soon as possible, ideally within 48 hours, with photos or a short video. We will repair, replace or refund it at no cost to you, including all shipping. Faults that appear later are covered by our 6-month warranty.
Exchanges
Each edition is limited, so exchanges for a different model depend on availability. The simplest way is to return your watch for a refund and place a new order.
Your Legal Rights
This policy does not affect your statutory rights. UK customers have additional rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Contact
info@vithemor.com
